Questions
Clear answers before you travel
Visas
What documents do I need for a Schengen visa?
A passport valid for at least six months after your return, two recent 3.5 × 4.5 cm photos, a salary letter in English, a bank statement for the last 3 months, and translations of your ID and family card. We check each document with you before you apply, and provide the medical insurance.
How long does a visa take?
It depends on the country and the season: a Schengen visa usually takes 3 to 12 working days from the fingerprint appointment, and electronic visas one or two days. We tell you the expected time when we receive your request, and follow it until your passport is back.
Do you guarantee the visa will be granted?
The decision belongs to the embassy alone, and no one can guarantee it. What we do guarantee is a complete, accurate file that matches the embassy's requirements, which is what gives an application its best chance.
Do I need to visit your office?
No. You can send your documents and complete the whole request on WhatsApp; we send you the finished file to print and take to the fingerprint centre on the day.
Booking
How do I book a tour package?
Choose the package and press Request now, or message us on WhatsApp. A member of our team will confirm the dates, the party and the hotels, then send you the final quote. The booking is confirmed once the required payment is received.
Do package prices include flights?
Our package prices are per person in a double room and do not include international flights unless the programme says so. We book your flights at the best fare and add them to your quote.
Can a package be changed?
Yes. We can change the number of nights, the hotels or the cities, or add tours, and we send you the revised price before you confirm.
While you travel
Do you provide a SIM card at the destination?
Yes, most of our packages include a SIM card with data, handed to you on arrival.
Is there an Arabic-speaking driver or guide?
In most of our destinations, yes, and our programmes say so where it is available. Where it is not, we choose an English-speaking driver and stay in touch with you.
What if something goes wrong during the trip?
Message us on WhatsApp at any time. Our team follows your trip around the clock and deals with the hotel, the driver or the airline on your behalf.
Payments and cancellation
How can I pay?
By bank transfer, bank card, or another method the company accepts. You are never asked to pay before you have agreed to the quote.
What is the cancellation policy?
Flights and hotels may carry penalties or be non-refundable under the provider's terms, and the company adds an administration fee. The full details are in our booking and cancellation policy.
Each destination has its own questions on its page: visas, seasons, what to pack. Destinations